FAQ

GENERAL INFORMATION ABOUT OUR WIGS.

Our wigs are made with our new & improved 100% premium virgin hair collection. All of our wigs are made on a standard 21",22”, or 23" adjustable mesh cap and come with an elastic band for extra support. They are machine-made and closure wigs are completely glueless!  Please be sure to read the wig description before purchasing as ALL SALES ARE FINAL. All wigs are made with our thin HD LACE. Wigs 14" and under are made with 2 bundles. Wigs 16" and up are made with 3 bundles.

ARE RETURNS OR EXCHANGES ACCEPTED?

Please Note: Due to the nature of our products, all sales are final and non-refundable. However, if there is an issue with your order or if the error is on our end, please reach out to us at our customer service email — we’re happy to help! You must contact us within 5 days of receiving your order to report any concerns. After this period, we may be unable to offer assistance.

Shipping Responsibility: Once your order has been shipped, we are not responsible for any lost or stolen packages. For shipping-related issues, please contact UPS directly.

Returns: If a wig is accepted for return under exceptional circumstances, a $100 restocking fee will apply to cover the time and labor invested in creating the unit.

HOW LONG DOES IT TAKE FOR UNITS TO BE SHIPPED?
Ready to Ship units ship out in 1-3 business days from purchase date. Custom and Remake orders ship out in 2-4 weeks unless expedited shipping is added. Expedited orders ship out in 1-2 weeks. Shipping is through UPS and you recieve tracking directly to your email. Processing times may increase during busier seasons (Black Friday, Christmas, etc.). You will be notified if your order is delayed.

Shop READY TO SHIP